Chief Product Officer
Leverage Product metrics to maximize business outcomes
How does METRO.digital define impact and how do we measure it when talking about our technical solutions? We use data. We are a large enterprise in charge of building scalable solutions for a global international business (20+ countries) across Europe and Asia. We craft our products around the business needs, and we push for innovation. Practically, METRO.digital delivers digital products for the METRO Group.
Every year, we must decide how to allocate next year’s budget (triple-digit million EUR) to the products that we maintain and evolve, to the upcoming projects, and to the new solutions that we need. We decide how much to invest in the most impactful solutions for our business; the ones that can bring the highest incremental value and deliver consistent throughput on areas like e.g., customer touchpoints, customer loyalty, cost reduction or employee productivity. But which ones are those? Out of the 150 solutions that we develop we need to leverage data to find the answers. We look at the digital products’ metrics from all angles: business impact, engineering perspective (DORA, SLAs), user experience/satisfaction (CSAT), penetration rate, team productivity, etc. We equate this to the overarching wholesale strategy of METRO, and then we come closer to the desired outcome.
Curious learner and courageous contributor. Facilitating people’s discovery journey of their own mission in life. Actively supporting them to follow it. Keen on bridging diverse perspectives and finding the sweet spot of collective contribution and meaningful goals. Started off as a software engineer and accepted the challenge of leadership as an Engineering Manager for several years. Took an exhilarating detour through Product Design (UX) and landed in Product Management a couple of years back. Currently pushing forward the Product Management paradigm, as Chief Product Officer, in METRO.digital and facilitating the magic trio of Product, Design, and Engineering to thrive inside a well-established corporate environment. All in Tech and Wholesale - for more than 15 years.