MEET OUR SPEAKERS

Daniel Rogiński has been associated with Zalando since November 2021. He holds the position of General Manager for CEE - Poland, Czech Republic, Slovakia, Slovenia, Croatia, Romania, Hungary, Estonia, Latvia, Lithuania - and is in charge of strategy and business for those markets. Prior to Zalando, Daniel was CEO of CEPD.tech, VP Drogerie Natura and Head of E-commerce in CEPD N.V. Before he was associated with the Eobuwie.pl, where he was the E-commerce Director CEE. He holds a master degree in Management and Command from London’s AON as well as a bachelor degree in Computer Science and Econometrics from University of Warsaw. 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗧𝗶𝘁𝗹𝗲: 𝑇𝐵𝐴 𝗦𝘆𝗻𝗼𝗽𝘀𝗶𝘀: 𝑇𝐵𝐴

Alex Baker is a Swedish retail strategist and serial entrepreneur. He has been voted the leading retail expert in the Nordics with multiple rewards and offers a wealth of knowledge and expertise in the retail sector. 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗧𝗶𝘁𝗹𝗲: How to navigate in uncertain times with exponential growth and technology disruptions? 𝗦𝘆𝗻𝗼𝗽𝘀𝗶𝘀: The past few years have been unprecedented with events such as a pandemic, a conflict in Europe and hyperinflation. While recovering and accelerating some trends and behaviors many organizations are still trying to figure out how to survive, maintain or lead their vertical. In this keynote you will hear how retailers and brands can navigate through these times while simultaneously trying to adapt to new business models, understand new technology disruptions and channels, and also generation Z who not only is an increasing customer base but also expected to be almost a third of the work force within the next few years. Why understanding trends and insights is one of the most fundamental strengths? Which frameworks are useful and could be what differentiates the best from the rest? How can retailers and organizations understand and utilize collaboration as a tool for success?

Aymen Ismail, a dynamic thought leader and two-time Customer Engagement Industry Champion, brings over 20 years of expertise to the automotive and customer engagement realm. Formerly a Senior Global Business Consultant and Program Manager for Best Customer Experience & Customer Journey at Mercedes-Benz Customer Assistance Center, he now spearheads Customer Engagement Solutions at smart Europe GmbH. With an unwavering commitment to top-tier customer experiences, Aymen is ensuring the best possible customer experiences across smart Europe. 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗧𝗶𝘁𝗹𝗲: Next-Level Customer Engagement in the ecommerce Era 𝗦𝘆𝗻𝗼𝗽𝘀𝗶𝘀: We'll discuss three big ideas: 1. Value-Generating Customer Engagement – The key differentiator 2. To stand out, Be Where your Customers are! 3. Digital Assisted Sales, Redefined

Natalia Horvath has over 12 years of international experience in the CPG industry. She has established herself as an expert in omnichannel strategies. Prior to her current role, Natalia worked with prestigious blue-chip companies, like Diageo and Unilever. Her experience spans across various domains, including international marketing and commerce. In recognition of her contributions to the retail industry, Natalia was honored with the 40 under 40 award from Retail TouchPoints in 2023. With a passion for driving innovation and creating meaningful connections with customers, Natalia continues to shape the future of retail and redefine the boundaries of success in the consumer goods industry. 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗧𝗶𝘁𝗹𝗲: The Power of Omnichannel 𝗦𝘆𝗻𝗼𝗽𝘀𝗶𝘀: In the dynamic landscape of today’s digital world, it is crucial for brands to establish strong connections between their online and offline touchpoints, thereby forging a seamless and positive experience for customers. This session will delve into the 1.Prevailing trends in the omnichannel world, 2.Numerous benefits that arise from effectively linking online and offline touchpoints, 3.Insights on how brands can successfully cultivate a consistent and cohesive brand experience across various channels.

Cristian Ignat is the Founder of Canopy, a leading performance marketing agency from Romania. With an impressive track record spanning two decades, Cristian and his accomplished team have collaborated with major brands both in Romania and across Europe, propelling them to unprecedented heights by leveraging the power of online marketing to drive exceptional sales growth. 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗧𝗶𝘁𝗹𝗲: Customer-Centric Success: Thriving with Online Marketing 𝗦𝘆𝗻𝗼𝗽𝘀𝗶𝘀: TBA